FAQ

LevelX is a partner network operated by Tyler Soule Construction LLC. Homeowners get a preliminary estimate and, at launch, can meet a nearby vetted contractor. Licensed contractors join as independent partners and receive a branded Quote Calculator under their own company name.

We’re aiming for early 2027. Phase 1 recruits tile companies and tile setters in Washington. Homeowners can get a preliminary estimate today and ask to be notified when partners open in their area.

Phase 1 is for licensed Washington tile companies and tile setters with an active contractor registration. Other trades may be invited later. Once the network is established, the invitation becomes “Join the Team.”

No. Joining is free and there is no monthly subscription. Partners pay only when a homeowner responds to them through LevelX.

Only for the homeowner’s first real two-way contact through a LevelX tracked channel within 30 days. That means a message written by a person, a connected call of at least 60 seconds with people on both ends, or a visit booked through LevelX. Reaching out first does not create a charge if the homeowner never responds.

A partner’s own outbound messages or calls; auto-replies and bounces; missed or short calls; replies that only say STOP, unsubscribe, or wrong number; spam; a repeat from the same homeowner and project within 60 days; or any contact that happens outside LevelX tracked channels.

Yes. Partners can dispute a charge within 7 days. Supporting detail for each charge (the lead, time, and channel) will appear in the partner’s account when billing goes live.

Yes. Founding partners on the Launch Team receive free starter leads when LevelX opens, subject to approval and the founding-partner terms. We are not publishing a lead count or dollar prices on this site.

No. Sharing your link or appearing in Find a Contractor is optional extra reach, not a requirement to stay on the team.

Yes. Homeowners never pay LevelX a fee for an estimate or an introduction, and that fee is not added to a project price by LevelX. Any contract and payment for the work itself is between you and the contractor you hire.

No. Partner contractors are independent businesses. LevelX, operated by Tyler Soule Construction LLC does not perform, supervise, guarantee, or warrant their work, and is not a party to your agreement with a partner.

We verify each partner’s WA L&I license, bond, and insurance, look for violations or strikes, and run a public review scan. Serious red flags mean a decline. Details are on the How we vet partners page. You should still confirm a license yourself at https://secure.lni.wa.gov/verify/.

No. Results are preliminary estimates for planning only. They are not a bid, offer, or contract. Site conditions, repairs, materials, and the contractor’s own assessment can change the final price. Always get a written estimate and contract before work begins.

Only if you check the optional text-message box. Consent is not required to join or to use the service. Message and data rates may apply. Reply STOP to cancel, HELP for help.